You can access any saved drafts by clicking on My Workspace --> My Surveys and then filtering by drafts.

This is not supported in our survey application and is restricted for legal reasons.

Yes, surveys can be translated to Spanish for an additional 0.5 credits/150 completes.

You will see an option for this add-on in the “Review Survey” portion of the survey creation process. See this Help Center article for more information on how to request translations.

Note that translations typically add a day or two before the survey can be fielded

To access your results, click on My Workspace -> My Surveys.

Yes, the ability to copy an existing survey is available!

While the copy feature adds convenience, please remember to review the copied version closely to ensure that all settings, groups, and audiences still align with their intended survey goals. Learn more here.

On the Select Panelists screen, click People at the bottom. Next, choose from various demographic filters to apply to your sample.

For step-by-step guidance, see this Help Center article.

Sometimes this can appear when there is misalignment between the product and the category. Double-check that you have chosen a brand or parent brand that lives in the category chosen.

If you’re using a custom group with multiple criteria, the platform looks for panelists who meet all conditions—not just any. You can still launch your survey; our team will review the sample to ensure the right panelists are included before setting it live

The platform supports up to 10 quota groups for a single survey.

More information on quota groups available here

At Numerator, data integrity is built into our methodology. Our panel is powered by verified purchase behavior, ensuring you're hearing from real shoppers, not bots or bad actors.

Unlike other panels vulnerable to AI manipulation, our app-based system ties directly to actual shopping histories—something bots can’t replicate. That means the insights you get are grounded in authentic consumer behavior, not artificial responses.

The platform allows up to 2 DQ points.

No, disqualified respondents do not count toward your quota. The survey will stay open until the set number of complete responses is reached.

If your screener includes criteria not tied to verified purchase data (e.g., attitudes or opinions), consider expanding the sample if you expect a high disqualification rate.

For step-by-step instructions, see the Help Center article

You can place instructional text before a question, this won’t count as a question.

For more information, see the Help Center article

The platform does not support grouping answer options. You can randomize all options, keep the original order, or randomize while anchoring specific options in place.

Technical requirements:

Only one image can be shown in the question text. However, you can include one image per answer option as well. More information is available here

This is not currently supported in the platform.

We're unable to use display logic based on rank results.

We're unable to limit how many options are ranked at this time. Respondents will rank all options.

We're unable to pipe forward ranking responses.

We're unable to pipe forward grid responses.

There are no limits, you can include images in each question throughout the survey if desired.

Images can be randomized in some parts of your survey, but not all:

Timing depends on several factors: launch time, survey complexity, number of disqualifiers, and available sample.

Most surveys complete within 48 hours, with platform syncing occurring every ~2 hours; response data may not appear immediately.

For more information, see the Help Center article.

The vast majority of our surveys undergo review and quality control within a couple of hours and are in the field the same business day. However, processing times may be delayed during periods of high demand, such as Friday afternoons.

We encourage you to include a buffer time and be available in case any questions arise during the Issuing process.

Pro Tip: Issuing times are often slowed during high-demand periods, such as Friday afternoons. If you want your results for next week, we recommend launching by Thursday afternoon to ensure plenty of time for processing and fielding. More information on what to expect available here.

All surveys remain open until the quota is fully met or for up to 7 business days, if the quota is not met before then.

If after 7 days your survey hasn't collected responses from 50% of your available sample, you can request additional time.

For support, click the chat button on your screen or email verifiedvoices@numerator.com with your survey details.

All surveys remain open until the quota is fully met or for up to 7 business days, if the quota is not met before then.

In order to launch an In-Platform Survey, you must have either completes or credits loaded into your account (depending on your organization's contract).

If the checkout page indicates that there are no available credits or completes, please save your survey as a draft and request your admin user to transfer credits to your account or message your solutions support team via the In-Platform Chat.

After credits have been loaded, go to My Workspace >> My Surveys >> Filter by Drafts and then click Launch.

Panelists do not see your survey title or description. They’re only notified of a “New Survey Opportunity!”—the title and description are visible only to you and your organization.

Once the survey is in-field and live, sample adjustments are not possible.

However, if you need any sample adjustments before the survey is live, please contact us via the Chat function, by emailing at verifiedvoices@numerator.com, or by reaching out to your Research Consultant.

Filtering by category is not a feature in the platform. However, demographic filters are available, along with the ability to change how the data is displayed (percentages or counts) and how the data is compared (quota groups or overall).

More information on filtering your survey results available here

In-Platform Surveys do not currently include data cleaning or scrubbing for gibberish or low-quality responses. Because survey research can naturally include some unfavorable or unusable answers, we proactively oversample by 5-10 completes per survey to help offset this and ensure you receive your full target of usable responses.

Exceptions do arise in cases of hate speech, NSFW language, or instances of offensive responses that shouldn’t be distributed.

Yes! You can export all charts to PowerPoint by clicking the download button in the top right corner of a report and selecting PowerPoint.

We offer several resources to help you get the most out of In-Platform Surveys:

The In-Platform Chat is a complimentary resource staffed by real humans. It’s designed to provide quick, accurate help while you’re working in the platform.

You can use chat to get assistance with:

Our In-Platform Survey experts field chat requests Monday–Friday, 8 AM–5 PM CT.

To get started with a chat, simply click on the chat bubble icon in the bottom right corner of the platform and hit "send us a message".

Researchers on Demand (RoD) offer one-on-one advisory sessions for when you need more strategic or hands-on support. These are paid sessions designed to help with:

Timing: 30-60 minutes, typically scheduled within 2-3 business days.

Cost: Advisory support starts at 1 credit / 300 completes. For more information click here.

You can book a Research Advisory session directly in the platform by selecting “Verified Voices Advisory Support” and providing a few details about your request.